Refund & Return Policy

At XtecGlobal, we value our customers and strive to provide high-quality software solutions that meet your needs. We understand that there may be times when our products do not fully meet your expectations. In such cases, we offer a comprehensive refund and return policy to ensure your satisfaction.

1. Refund Policy

1.1 Eligibility for Refunds

• Services: Refunds for services (e.g., support, customization, training) are considered on a case-by-case basis, depending on the nature of the service and the extent of completion.

1.2 Conditions for Refunds

• The software must not have been used extensively beyond a reasonable trial period.
• The software must be uninstalled and all copies must be deleted from your systems.

1.3 Non-Refundable Items

• Customized software solutions tailored specifically for the customer.
• Subscription fees that have already been utilized.
• Any services rendered beyond the initial consultation.

1.4 How to Request a Refund

• Contact our customer support team at [email protected] with your purchase details.
• Provide a detailed explanation of why you are requesting a refund.
• Our support team will review your request and respond within 7 business days.

2. Return Policy

2.1 Digital Products

• Since our products are digital downloads, there is no need to return any physical items.
• Ensure that all copies of the software are uninstalled and deleted before requesting a refund.

2.2 Physical Products

• If you have purchased physical items (e.g., software installation media), they must be returned in their original packaging.
• Physical items must be returned within 30 days of receipt.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

2.3 Return Process

• Contact our customer support team at [email protected] to initiate a return.
• Provide your order number and details of the item(s) you wish to return.
• Our team will provide you with return instructions and a return authorization number.
• Ship the items back to the address provided by our support team.

3. Processing Refunds and Returns

3.1 Refund Approval

• Once your refund request is approved, we will process the refund within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.

3.2 Return Confirmation

• Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your return.
• If approved, we will process the refund within 14 business days.

4. Contact Information

If you have any questions or need further assistance with our refund and return policy, please contact us:

XtecGlobal
Building 4, Ground Floor/540 Springvale Rd, Glen Waverley VIC 3150
Email: [email protected] | [email protected]
Phone: +61 422 540 275

We appreciate your business and are committed to ensuring your satisfaction with our products and services.